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Confidential | Kenya, Kenya | Posted June 03, 2026
Position Overview
Job Description
This role of HBB Customer Experience Lead will report within Customer Experience Department. He/she will be responsible for developing and leading the customer lifecycle engagements across different touch points to improve customer satisfaction, loyalty and minimizing HBB churn. Responsibilities
Manage HBB & FWA base through tele-callingCall new HBB customers to provide products orientationCall existing customers to get subscriptions and usage behavior insights and provide necessary support when requiredCollect products and other related market insights for HBB products and report to management for business turnaroundCollect, analyze, escalate all issues captured from customers during the call and feedback within service level agreement.Produce daily Tele-calling report and share with relevant stakeholders. Qualifications
Business re...