JOB SUMMARY

The Voice & Accent Trainer is responsible for improving agents’ spoken English, pronunciation, clarity, intonation, neutral accent, and professional communication skills. The role supports customer experience goals by ensuring agents communicate clearly, confidently, and empathetically with US representatives, Patients & Customers particularly in voice‑based interactions aligned with business and client expectations.

KEY WORDS

Voice & Accent Training

Accent Neutralization

Pronunciation & Articulation

Phonetics

Communication Skills

Call Control & Clarity

Listening & Comprehension

Customer Experience (CX)

Coaching & Feedback

BPO / Contact Center Training

Quality Improvement

Healthcare / Customer Support Communication