Customer Experience Associate – Premium Telco (Voice Billing) | Entry Level

Metacom Business Process Outsourcing Solution Inc.

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

What You’ll Be Doing (Success in This Role Looks Like)

This is not just a “call center job.”

You will be responsible for helping customers understand and resolve their billing concerns clearly and confidently .

• Handle inbound calls related to billing, charges, and account concerns
• Explain technical and billing details in a simple, easy-to-understand way
• Resolve customer issues with clarity, confidence, and empathy
• Stay composed while handling different types of customers (including frustrated one...