Overview

The Customer Experience & Operations Manager drives the performance of the department and oversees and improves all aspects of the large strategic customer’s journey, ensuring positive and consistent interactions between our Client and their Customers.

This role requires a blend of supporting strategic planning, team leadership, and analytical skills to enhance customer satisfaction and loyalty, as well as team performance and engagement.

The individual will play a crucial role in developing & executing strategies to deliver a high level of service performance that leads to enhanced Customer satisfaction, loyalty & retention.

The Customer Experience & Operations Manager works closely with other departments to drive customer-centric initiatives, identify areas for improvement, and contributes to the overall business growth & retention targets.

The ideal person will understand what 'Great' looks like, drive Great Customer experience a...