Are you customer-focused, empathetic, and motivated by building strong relationships? Join our Commercial team as a Customer Experience Agent in Middelburg/Modimolle/Nelspruit/Tshwane , where you’ll play a key role in strengthening customer loyalty, resolving queries, and delivering meaningful interactions that enhance the Herotel customer experience.

The key purpose of this role is to act as a bridge between the business and its customers, building emotional connection with the brand, resolving concerns effectively, and supporting customer retention, satisfaction, and growth.

What you’ll do:

• Handle customer queries and concerns professionally and timeously
• Build positive relationships with customers to support loyalty and customer centricity
• Analyse and report on monthly and operational NPS results, including contacting detractors and compiling reports
• Proactively engage with detracting customer...