An exciting opportunity to join an expanding e commerce company, as a Customer Experience Adviser, you will deliver high-quality customer support via email, live chat, and telephone for OnlineRadioCodes.co.uk, the world’s number one car radio decoding specialist. You will join our dedicated customer service team ensuring customers receive a smooth, efficient, and positive experience from initial enquiry through to resolution. You will assist customers in retrieving their radio security codes, which are unique PIN-style codes required to unlock a car radio after a battery disconnection, replacement, or power loss. Without the correct code, the radio remains locked and unusable. Full Training will be provided. You will be the first point of contact for customers, so you must be able to communicate effectively, listen actively, and respond to their needs in a professional, enthusiastic and timely manner, maintaining a consistently positive customer experience that upholds the compan...