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Customer Experience Advisor — Voice & Chat Support

Find Global Sdn. Bhd | , penang, malaysia, Malaysia | Posted June 09, 2026

Position Overview

  • Provide timely support to customers through chat and phone.
  • Handle customer’s concerns positively and professionally.
  • Works with other team members in identifying better ways in providing better customer support.
  • Participate in additional training courses as required.
  • Maintains and improves quality of service by giving recommendations.
  • Keeps job knowledge up to date by attending upskill training to improve skills.
  • Meet all key performance indicators set by the company and client.
  • Adhere to the policies set by the company.

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