Customer Experience Advisor - Lurgan Branch

On‑call working role, minimum 260 hours per annum, rolling contract.

Responsibilities

• Act as first point of contact for customers in branch or over the phone.
• Assist with day‑to‑day transactions, queries and servicing.
• Answer customer calls into the contact centre.
• Build relationships and find solutions.
• Develop knowledge of Santander services and products to assist customers.
• Identify new ways to improve the customer experience.

Qualifications

• Proven ability to deliver outstanding customer service (face‑to‑face or telephony).
• Excellent communication skills to truly understand customer needs.
• Strong team‑working skills with a flexible, can‑do approach.
• Openness to a broad range of activities beyond standard expectations.
• Ability to grow, adapt and change to accommodate business needs and priorities. ...