About this Position As a Customer Excellence Specialist focusing on deductions, your primary goal is to ensure the integrity of our financial transactions by thoroughly reviewing and assessing customer deductions and chargebacks. Your expertise will help investigate cases, prepare credit notes, and facilitate effective communication with internal teams such as Sales, Brokers, and GBS+ to resolve disputes efficiently. You will collaborate with a dedicated team committed to continuous improvement, working together to streamline our deduction resolution process. In this dynamic environment, you’ll have the opportunity to take on additional operational tasks, such as reporting and escalations, ensuring that all activities align with our overall mission to deliver exceptional service. Join us in making a direct impact on our organization's success while enjoying a supportive and collaborative team atmosphere.

What You’ll Do

• Review and assess customer de...