Job Description
Customer Service Agent/Representative – Remote
Work Timing: 4 AM PST to 10:00 PM PST (Monday - Saturday) 8-hour Shift
Note: The first 2 weeks consist of a mandatory training period held Monday through Friday from 9 AM EST to 5:30 PM EST. Training is conducted via Zoom and requires daily on‑screen participation in your personal workspace with a strong internet connection. Attendance is mandatory for graduation. Participants MUST always remain on camera for the entirety of the training period each day. Professional attire is always expected with no background distractions or interruptions.
Position Overview
The Customer Service Agent/Representative (CSR) is a pivotal role within the Contact Center, serving as a primary point of contact for Veterans calling about their VA Medical Disability Examination (MDE) – also known as a Compensation and Pension (C&P) exam. In this role, the CSR primarily handles inbound calls (and may support other channels such as ema...