About The Role

Are you passionate about delivering exceptional customer experiences, ensuring every interaction leaves a positive impression?

We’re looking for proactive and commercially minded Customer Complaints Advisors to join our Customer Experience Team. As a key point of contact for customer concerns, you’ll take ownership of resolving issues with empathy and professionalism, while identifying opportunities to improve the overall customer experience.

As part of the role, you will strengthen relationships, build trust, and help shape better outcomes for our customers and the business.

The Customer Complaints Advisor vacancy is a full‑time position, Monday to Friday, on a hybrid basis, with a mix of office and home‑based working. This role is a 12‑month Fixed Term Contract.

Key Responsibilities

• Deliver a confident, empathetic service in every customer interaction, building rapport quickly and adapting to customer need...