About the Opportunity

This is an open position with FirstEnergy Service Company, a subsidiary of FirstEnergy Corp. 

The Communications Representative, Customer Communications, is responsible for leading the strategy, development and execution of customer-facing communications that enhance the overall customer experience and drive measurable business outcomes. This role plays a critical part in ensuring consistent, relevant and data-driven communications reach FirstEnergy’s 6 million customers across multiple channels.

This position serves as a strategic advisor to internal partners, bringing expertise in communications strategy, customer experience and digital engagement. The role requires a strong technology mindset, leveraging modern communications tools and data to deliver personalized, scalable and effective customer communications. 

The successful candidate combines strong communications expertise with analytical thinking, digital fluenc...