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Customer Care Specialist

ADM | Suzhou, China | Posted June 30, 2026

Position Overview

Job Description

  • JOB PURPOSE 
  • Enure to deliver product to customers on time.
  • DUTIESExport :
  • Receive Sales Orders from customers, input new orders into ERP system with correct data such as product, quantity, customer, port of loading and discharge, dates, reason code, price, number of containers, etc.
  • Download Proforma Invoice, Sales Contract, get signature and scan to customer for import permit.
  • Communicate production and relatives departments about new orders, date to get samples, loading plan.
  • Send Invoice, Packing List, Sales Contract to broker for quarantine registration.
  • Sign and send back full set of documents to broker for quarantine test.
  • Check and confirm Letter of Credit (if any).
  • Send Packing List and fulfill registration form to supplier for Radioactivity (if any).
  • Place vessel with forwarder to get booking confirmation
  • Inform numbers of samples to ...
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