Responsibilities

• Handle inbound and outbound calls, chats, or emails for financial account customers.
• Assist clients with account inquiries, billing concerns, card services, and transaction disputes.
• Provide accurate information and ensure compliance with financial policies and security procedures.
• Document customer interactions and resolutions in the system.
• Deliver excellent customer experience by maintaining professionalism, empathy, and efficiency.

Qualifications

• Sr. High School Graduate
• 1 year CSR position handling financial account