Key Responsibilities:

• Handle inbound customer inquiries, service requests, and complaints through call center channels in a professional and timely manner

• Provide accurate information, guidance, and issue resolution while adhering to approved service standards and scripts

• Log, update, and maintain customer records accurately in CRM and call center systems

• Escalate complex or unresolved cases to relevant teams while ensuring proper follow-up

• Meet individual and team performance targets, including call quality, response time, and customer satisfaction

• Comply with data protection, confidentiality, and information security policies

• Follow operational procedures, quality guidelines, and complianc...