Grade: 4

Opened only for UAE nationals.

Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escape to senior team members.

• Customer Support
• Hub Operations
• Account Creation
• Basic Process Onboarding
• Bookings
• Inquiry
• Providing Quotes
• Complaint Handling
• AIssue Resolution
• Case Management
• Service Recovery
• Pro‑active Prevention
• Claims Handling
• Escalated Issue Resolution
• Enquiry
• Enquiries (Ad Hoc)
• Basic Complaint Handling
• Basic Issue Resolution

• Interpersonal Skills
• W...