Become an essential part of SMS Security as a Customer Care Coordinator. This role involves coordinating field services, ensuring effective communication with clients, and managing urgent service requests efficiently.
As the Customer Care Coordinator, you will connect condominium clients with technicians and support internal teams in a busy service environment. Utilizing your skills in customer management, dispatch coordination, and process improvement, you will ensure a seamless experience from service request intake to resolution. Your proactive communication and commitment to service excellence will drive customer satisfaction.
Key Responsibilities:
• Manage all inbound service requests via phone and email
• Translate customer needs into actionable work orders
• Maintain accurate documentation in ServiceTitan
• Coordinate technician dispatch based on skillset and urgency
• Support process improvement and documentation efforts
Requirements:
• 5+ years in a ...