**Job Summary**

Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues.

**Major Tasks, Responsibilities, and Key Accountabilities**

+ Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals.
+ Performs necessary follow-up to ensure customer service expectations are met.
+ Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs.
+ Researches and suggests alternative products to customers. Provides representation of products, increasing sales wherever appropriate or as requested.
+ Uses computerized system for tracking, information gathering, and/or troubleshooting.
+ Resolves customer issues including issuance of credit concessions.
+ Refers complex, non-standard...