The Customer Care Representative plays a vital role in supporting families with booking-related services. This includes handling inbound and outbound communications, processing bookings and cancellations, and assisting with general account and payment queries. The role is focused on delivering service excellence and promoting self-service tools to enhance the customer experience.

Key Responsibilities:

Customer Interaction & Support

• Respond to inbound phone calls and emails related to bookings and general enquiries.
• Provide clear and empathetic support to new and existing customers

Booking Management

• Process new bookings, cancellations, and adjustments accurately and efficiently.
• Ensure all booking-related queries are resolved in line with company practices and quality standards.

Account & Payment Assistance

• Updat...