Job Summary
We are seeking a
Customer Care Assistant
to support our after-sales and service operations in the commercial kitchen equipment industry. This role is responsible for
coordinating service schedules, liaising with customers and technicians, and ensuring timely and efficient service delivery
for installation, maintenance, and repair works. The ideal candidate is
well-organised, customer-focused, and able to manage multiple service requests
in a fast-paced environment.
Key Responsibilities Service Coordination & Scheduling Receive and process service requests from customers via phone, email, or system. Schedule and coordinate daily service jobs for technicians (installation, servicing, repairs). Allocate jobs based on technician availability, location, and skill set. Monitor service schedules and follow up to ensure jobs are completed on time. Customer Communication Act as the main point of contact for customers regarding service appointments and job sta...