Location

This position is located in Toronto, Canada.

Role Summary

Handles a high volume of calls daily, taking orders and providing information to customers on how their orders are progressing throughout the network. Responsibilities include resolving essential product or service issues and following the escalation process as required.

Responsibilities

• Answer a high volume of incoming calls related to order placement, status updates, and general inquiries.
• Professionally handle customer calls, addressing questions, concerns, and complaints in a courteous and solution‑focused manner.
• Effectively utilize the phone system, including call transfers, call parking, and voicemail management.
• Process customer orders accurately and efficiently within internal systems.
• Track and monitor orders to ensure timely processing and delivery.
• Proactively follow up on customer requests, orders, an...