Job Title: Customer Care Associate (Remote)

About the Client:

A Managed Office Provider, offering a comprehensive portfolio of IT, Print, Cloud and Security solutions for organizations across the country. We are growing nationwide and expanding into new markets across the US. This growth has created additional opportunities for talented tech-minded individuals to join our team.

Responsibilities:

• Receive service request for customers via phone and email using multiple software platforms
• Monitor ageing service calls, and provide timely updates to customer and vendors
• Accurately invoice service calls with all required data
• Work with 3rd party vendors and technicians to provide world class service to our customer base
• Handle 25+ incoming and 20+ outgoing calls per day
• Handle 40+ Service tickets per day
• Invoice ...