This job is with Allianz Commercial, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

About the Role

Join our 24/7 Assistance Hub as a Customer Assistance Co-Ordinator within the Home Assistance Hub team. Reporting to the Customer Assistance Manager, you will provide a professional and proactive response to requests for assistance, enabling the delivery of a customer-centric service which delivers outstanding experiences to customers each and every day.

Key Responsibilities

• Handle all incoming and outgoing telephone calls in a helpful, friendly, polite and professional way
• Provide proactive solutions to customers in line with Business Partners' expectations
• Manage each task to ensure customers receive the most appropriate service in a timely and cost-effective manner
• Follow specific call guides or processes that have been ...