Job Description

The ideal candidate will possess a strong desire and passion to lead, coach, and develop others. This includes identifying development areas that will facilitate the progression of advisors and their day‑to‑day performance. Collaboration is essential, alongside the ability to demonstrate adaptability and a willingness to embrace new tasks within this diverse role. A comprehensive knowledge of development and Customer Support processes and procedures is highly desirable. The position is full‑time and requires working any four days on a 10‑hour shift, between 07:00 and 08:00 the next day (this may change if needed).

Qualifications

• Leading and developing advisors through effective coaching and mentoring.
• Enhancing the customer journey through strategic departmental development.
• Analysing customer feedback and performance metrics to identify areas for enhancement.
• Being an escalation point for Advisors re...