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LHH | Sesto Calende, Italy | Posted June 12, 2026
Position Overview
For our client we are looking for a Customer Account Manager.
Responsabilità
Main Responsibilities
- Act as day-by-day main contact for each Customer, providing timely responses to their needs;
- Understand Customer operations and needs, to identify the proper level of service performances to be monitored;
- Decide the best approach towards the Customer in resolving operational issues, both in terms of feasibility, time schedule and cost impact;
- Influence Customer operational standards, proposing LHD service solutions (Service Plans, Spare Parts Planning, Spare Parts Packages, BOA Contracts, etc.) as part of joint improvement initiatives;
- Organize periodic visits at Customer, together with the relevant Technical Representative;
- Monitor fleet performances and LHD service delivery performances (through a set of defined KPIs), against defined targets;
- Define ...