Customer Service Representative (CSR) – Technical Account

Location: Cebu City

Work Setup: Onsite



Job Summary

We are looking for a Customer Service Representative (CSR) for a Technical Account to provide exceptional customer support and technical assistance to clients. The ideal candidate is customer-focused, tech-savvy, and capable of resolving technical concerns efficiently while maintaining a positive customer experience.



Key Responsibilities

- Handle inbound and outbound customer interactions via phone, email, or chat.

- Assist customers with technical issues, troubleshooting, and product/service inquiries.

- Diagnose basic to intermediate technical concerns and provide step-by-step resolutions.

- Escalate unresolved or complex issues to the appropriate support teams.

- Document customer interactions, technical issues, and resolutions accurately in the system.

- Maintain a high level of prof...