Customer Service Representative (CSR)

Davao City | Onsite

Caldwell Communication



About the Role

We are actively hiring Customer Service Representatives in Davao City under Caldwell Communication. This role offers a great opportunity to grow your career in the BPO industry with paid training, performance incentives, and a supportive work environment focused on long-term success.



Job Description

We are looking for Customer Service Representatives to assist customers with inquiries, resolve concerns, and ensure a positive overall experience across different communication channels.



Responsibilities:

- Handle customer inquiries via phone, chat, or email

- Provide accurate information about services, accounts, and processes

- Resolve customer concerns efficiently and professionally

- Accurately document all interactions and updates

- Escalate complex issues to supervisors when needed