As a CSR Cantonese and Vietnamese Bilingual Speaker for Healthcare account, you will play a vital role in delivering exceptional customer service to our diverse range of clients, a leading provider of call center and customer support solutions.

This full-time, on-site position is based in Eastwood, Quezon City, Metro Manila, where you will leverage your language skills and customer service expertise to resolve inquiries and ensure a positive brand experience for our customers.

Responsibilities

• Answer inbound calls from customers and clients.
• Provide timely and effective support, listening to customer needs, troubleshooting issues, and offering solutions in a friendly and professional manner.
• Accurately document customer interactions and maintain detailed records.
• Identify opportunities to enhance the customer experience and escalates feedback to management.
• Collaborate with team members to share best practice...