From Nuclio Talent, we are looking for a Customer Success Manager – Key Engage to join an innovative company in the fintech sector, focused on enhancing employees’ financial wellbeing through flexible and impactful financial solutions.



You will actively monitor customer health and usage KPIs, identify opportunities to improve engagement, and execute scalable retention strategies through a data-driven and operational approach.



We are looking for a highly analytical and proactive profile, detail-oriented, with a strong focus on customer lifecycle management, operational efficiency, and continuous improvement. The ideal candidate will be passionate about delivering a seamless customer experience and creating long-term value in a fast-paced and high-impact environment.



What are the main functions and responsibilities of a Customer Success Manager?



• Monitor and analyse engagement performance indicators (such as MTU, MAU/EE rati...