CS & Commercial Operations Manager
Purpose & Overall Relevance for the Organization:
A diverse role in the heart of the business as interface of adidas regional partners connecting them with internal planning team for a variety of commercial services such as managing partners’ portfolio from order to cash cycle, sales and operational planning to drive business excellence and brand positioning.
Key Responsibilities:
Overlook E2E Order to Cash Cycle Ensuring timely accurate order entry and release, accuracy of product information, stock availability, pricing, trade terms for EMC Franchise ChannelDrive customer satisfaction by consistently delivering high quality service and meeting service fulfillment measures as seen by partner’s lens.Proactive data analytics on customer behavior trend and out of stock risks taking in account inputs from Demand Planning, Sales, Customer and Service Strategy to ensure ef...