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Responsibilities: • Provide Level 2/3 IT network security operations support • Respond to incident calls and ensure the SLA to our clients is met • Perform changes to the network in-line with the organization's Change Management processes • Ensure compliance to policies, processes and standards, both internal and clients' organization • Prepare network analysis reports, including findings with analysis • Participate in regular operations review meetings, including operational issues, tickets review etc • Participate in projects/activities to support improvement initiatives • Conduct proper handover from the project team to operations after commissioning of projects. • Conduct internal training ...