Role Overview

This is not a traditional presales role. As a CRM Advisory Solutions Consultant on the Federal team in Brazil, you will act as an embedded technical advisor and AI builder for our most strategically important public sector accounts. You partner with Account Executives and customer engineering teams to design, prototype, and deploy AI-native CRM solutions on the Now Platform—moving from discovery to working solution in live environments.

You are the person who closes the gap between what ServiceNow CRM can do and what the customer is ready to run in production. In the Federal segment, that means navigating government procurement cycles, LGPD data residency requirements, and legacy system integration—while delivering technical wins that stand on their own.

What You Will Do

Build & Deploy

• Design and build AI-native CRM workflows on the Now Platform—agentic automations, Now Assis...