Job Description
This role plays a key part in maintaining service excellence, supporting the delivery team, and ensuring contractual processes are met through effective coordination, communication, and incident management from receipt through to resolution.
Key Responsibilities
Receive, log, and process client and helpdesk incident requests in line with contractual requirements. Accurately translate client issues into FM or engineering actions and allocate to the appropriate resource. Monitor shared mailboxes and respond to requests within agreed timeframes. Manage work orders through CAFM systems, including Maximo. Liaise with subcontractors to schedule attendance and coordinate works. Maintain accurate records and supporting documentation across all systems. Provide administrative support to the wider service delivery team. Escalate issues, delays, or risks to management where...