Summary of Key Purpose

• Working with customers in financial difficulty to address missed payments, aiming to bring their payments up to date
• Identification of accounts where payment is unlikely, taking appropriate action to minimise potential losses, through early arrears management, debt and asset recovery to achieve high collection rates through regular proactive customer contact
• Ensure prompt query resolution to facilitate payment
• Demonstrate regulatory compliance to deliver good customer outcomes

Responsibilities

• Optimising customer facing time to chase and collect overdue/missed payments via telephone, letter and email
• Dealing with/solving queries on invoices with both internal departments and external customers
• Supporting vulnerable customers and ensuring that all customers requiring additional assistance are aware of available options
• Deliver a high level of customer ...