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We’re seeking Credit & Collections Officers to join our professional contact centre, where you will balance empathetic customer support with proactivecredit risk managementto ensure sustainable financial outcomes.
You’ll join an innovative team, whovalue open communication and peer support, creating an environment where everyone is encouraged to grow.
(Eastern Creek or Sydney CBD office location)
About the role
As a Credit Officer, you’ll support strong customer outcomes while helping optimise cash flow and manage credit risk within a structured, professional contact centre environment.
Manage a combination of inbound and outbound customer calls, with calls averaging around 20 minutes per call, designed to support quality conversations and effective resolution
Negotiate outstanding payments and deliver fair, compliant, outcome focused resolutions
Review and assess customer accounts to identify risk, ...