Senior Account Manager (Experience Manager)

Senior Account Manager (Experience Manager) with extensive CX/Commerce experience wanted to join our CX team.

The Opportunity

We are looking for a CX Manager to join our leading Customer Experience Team. You will partner with one of our high‑profile clients to deliver CX projects across web and eCommerce.

What You’ll Be Doing

Account & Project Management

• Main client point of contact for multiple clients spanning different industries but all under the web / eCommerce umbrella
• Get to understand a client’s businesses and challenges in order to solve critical problems with strategic, cutting‑edge and innovative solutions
• Central point of contact for all internal specialists to feed into UX/UI/consultancy/data/AI/developers and analytics
• Create and manage statements of work, resourcing needs and timelines to ensure delivery against client‑approved tim...