Job Description
• Act as the primary point of contact for Hospital Managers and Field Leaders on routine people questions, policy interpretation, and day‑to‑day team member inquiries, reducing unnecessary escalation.
• Resolve routine People Operations (documentation, support, system/process guidance, coaching) and low‑level (e.g., attendance, basic performance concerns, workplace questions) employee relations issues using established standards; escalate complex or higher‑risk matters as appropriate.
• Own and drive site‑specific people‑related tickets to resolution, partnering with People Operations and ensuring clear documentation and follow‑up.
• Translate policies, procedures, and People Team expectations into clear, practical guidance for leaders and team members.
• Review and quality‑check people transactions and documentation to ensure accuracy, completeness, and readiness for escalation.
• Conducts stay and exit interviews, synthesizes trends, and partners w...