Coordinator, IT Applications & Support This is a part-time hourly position and reports directly to the Senior Manager, IT Applications and Support at SEMI Milpitas office.
Essential Duties and Responsibilities - Provides day-to-day technical support:
- Manage Help Desk ticketing system
- Setup, configure, and add hardware and software
- Maintain passwords, data integrity, and file system security for the desktop environment
- Analyze, troubleshoot, and repair computer systems, hardware, computer peripherals, and desktop software.
- Imaging and image recovery
- Install / Re-install various software packages and updates
- Track, route and properly escape unresolved queries to the next level of support
- Provide first level contact and resolutions to customers:
- Follow up with customers, provide feedback and see problems through to resolution
- Build and maintain e...