**Role Purpose**

Provide operational support to IHG hotels, internal teams, and external partners across all brands and regions. Serve as a liaison for resolving inquiries related to performance metrics, IHG initiatives, digital content, booking challenges, and overall hotel operations. Maintain accurate hotel and personnel data in internal systems, support onboarding activities for key hotel roles, and document action plans for consultation events. Execute outbound communications to share time-sensitive corporate updates. Assist with the preparation of departmental reports and presentations, and coordinate special projects to support hotel revenue performance, operational efficiency, and strategic initiatives.

**Key Accountabilities**

+ Serve as a liaison for resolving inquiries from IHG hotels, internal teams, and external partners across all regions and brands, collaborating with the Americas Hotel Operations Support Team to resolve global issues related t...