**Job Description:**
**Job Summary**

***Remote only in the following states: FL, PA, MI, TX***
Responsible for processing referrals from intake through order scheduling for new referrals that are sent from Community Based Specialty Pharmacies (CBSP) to Central specialty pharmacy for dispensing. Assists with inbound and outbound triage and transfer requests for prescriptions to ensure that prescriptions are routed to the most appropriate channel within the Walgreens enterprise. Partners and communicates closely with Walgreens central specialty, Home Delivery, Community Based Specialty pharmacy and Retail teams, as well as patients and physician offices.

**Job Responsibilities**

+ Records and processes orders or inquiries received by fax, mail, telephone and/or through patient direct contact.
+ Provides timely response to patients' inquiries by telephone and/or email in an in or outbound service center, consistent with service and quality standards.