Job Description
- Understand Conferencing services from infrastructure, software and networking components, associated service level agreement offerings and products that make up the service.
- Understand and participate in contracting process, terms, and spend approval that affect the operation of the service (e.g. managed services, deliverables, license entitlements, costs, SLA, accessibility, compliance, etc.)
- Coordinate delivery/installation/refresh activities, develop and maintain key service processes/deliverables, and ensure processes/deliverables are accessible.
- Manage and support creation, maintenance, and delivery of customer/user documentation.
- Support the creation, maintenance, and delivery of the standard process, and continually improve service delivery.
- Partner with Business Partners, Executive Computing, Facilities, Managed Service-Providers, and Contractors to oversee daily operations of Conferencing Services offerings.
- Reviewing detailed...