Continuous Support Services Improvement Lead

Role Purpose

The Continuous Support Services Lead is responsible for defining, evolving, and optimizing the Amadeus AirOps Service Offering across airports and border authority customers. The role ensures that operational services (support, monitoring, field services, maintenance, and service management) are commercially viable, scalable, and aligned with business strategy, delivering the appropriate Return on Investment while improving customer experience and operational stability. The position owns the development and continuous evolution of the AirOps Service Catalogue, including service models, cost structures, and operational frameworks that complement the AirOps product portfolio. The role is part of the Service Strategy team working with Service Design & Transition, Service Delivery, Pre‑Sales, Product Management and Customer Services, ensuring that what Amadeus sells can be delivered efficiently and sustaina...