About the job Continuous Improvement Analyst_Hybrid BGC_120K

Training, Communication & Engagement:

• Develop clear, audience-appropriate communications that support programme rollouts, process changes, and service updates.
• Facilitate training and knowledge-sharing sessions to help embed new ways of working, tools, or processes.
• Lead planning and coordinating team engagement activities (e.g. forums, town halls, retrospectives) where relevant to programme work.

Data-Driven Insight & Analysis:

• Support the analysis of operational data to uncover trends, root causes, and opportunities for optimisation.
• Translate insights into actionable recommendations and improvement plans.
• Help build and maintain dashboards or reports to support transparency, accountability, and alignment.
• Support and lead cross-functional programmes aimed at improving service quality, customer experience, and o...