Job Description

Key Responsibilities

Team Leadership & Case Management

• Lead and manage a team of agents by distributing caseloads, monitoring performance, and providing coaching to ensure quality and policy compliance.
• Review and validate incoming case submissions, filtering out ineligible requests before assignment.

Enforcement & Coordination

• Manage and respond to local and regional counterfeit-related inquiries, including reinstatements, takedowns, and ad hoc requests.
• Ensure thorough due diligence before enforcement actions are taken at listing and seller account level.
• Coordinate with internal legal and compliance stakeholders on cases and enforcement outcomes.
• Continuously improve detection and enforcement workflows through both proactive monitoring and reactive case handling.

Regulatory & External Inquiries

• Serve as the point of contact...