Contact and Response Officers × 2

We're not just restructuring - we're reinventing how housing services are delivered. Come and be part of the change.

About the role

Do you have a passion for supporting older and more vulnerable residents and delivering exceptional services?

This is an exciting opportunity to join North Northamptonshire Council's Housing Management Service at a time of real change and investment. We are reshaping our services to be more visible, proactive and closer to tenants than ever before, and our sheltered housing team and contact centre are central to this transformation.

As a Contact and Response Officer, you'll play a key role in ensuring that all alarm activations and calls are responded to promptly, and that residents living on our schemes are safe, well, and feel truly supported. The contact centre also acts as housing's out‑of‑hours emergency response service and takes responsibility for calls relating to o...