Become a vital part of customer service at GS as a Contact Centre Services Representative. Provide essential support to members through phone, email, and chat in a demanding, fast-paced environment.
As a Contact Centre Services Representative, you will engage with clients, members, and providers, offering the reassurance and solutions they need. This role requires professional-level communication skills in English and the ability to manage multiple systems while remaining composed. Expect to work collaboratively within a high-volume contact centre focused on quality and empathetic service delivery.
Key Responsibilities:
• Deliver respectful and accurate service on every call
• Meet performance targets and schedule expectations
• Support team culture of fairness and accountability
• Adapt to new service tools and processes
• Provide clear and professional support to members
Requirements:
• Experience in fast-paced customer service roles
• Proficiency in Eng...