Technical Requirements

Genesys platform setup and multichannel enablement

CRM integration and data flows

AI/NLP platforms (KoreAi, OpenAI) for chatbots, automation, and others

Cloud deployment (AWS, Azure) and security zones

Network architecture, disaster recovery, and high availability

CX and user journey , service catalogue, knowledge base ..etc

Agents lapryo solutions ma systems, workforce managing and so

Ensure the Contact Center solution is designed for seamless integration with all relevant client and third-party systems.

Work closely with vendors and internal teams to define and validate integration requirements, data flows, and interface specifications.

Ensure integration designs support real-time data exchange, security protocols, and adherence to government interoperability standards.

Support validation and testing of all integrations during system integration and UAT phases.

Ensure all des...