Contact Center Supervisor (Weekend Shift)

Mijas (Málaga), Spain

David Kennedy Recruitment is partnering with a leading international company to recruit an experienced Contact Center Supervisor for its office in Mijas (Málaga) .

This is an excellent opportunity for a motivated leader to join a dynamic, performance-driven environment, where you will be responsible for coaching and developing a team, driving operational excellence, and ensuring the achievement of business objectives.

Key Responsibilities

• Lead, coach, and motivate a team of Contact Center Advisors.
• Monitor KPIs and drive team performance through regular coaching and feedback.
• Conduct performance reviews and implement development plans.
• Foster a positive, collaborative, and results-oriented team culture.
• Work closely with internal stakeholders...