Contact center service engineer

Location: Johannesburg (Onsite)

Job Type: Contract

Duration: 12+ Months

Client: Banking Domain

Required Skillset

• Cloud Contact Centers
• AI & Bots (Chat & Voice)
• ACD and IVR
• Work Force Management
• CTI servers and CRM adopters
• Recording solution
• Wallboard
• Automatic Speech Recognition (ASR)
• Text to Speech (TTS)
• Outbound Dialer
• Callback and Post call Survey
• knowledge on 3rd party applications integrations with NICE CX-One

Experience

• Experience in Retail domain customers and key customer relationships in retail industry
• Experience working as a senior client/account management in a professional services/consulting organization to include managing an account P&L of > $5 Mn.
• Demonstrated experience driving accelerated growth of 20mm/year or g...