Job description

We are seeking a Contact Center Agent to join our dynamic Contact Center team. In this role, you will support our clients and suppliers, contributing to one of our core missions: delivering unique holiday experiences to our customers.

Role Overview

The primary responsibility of this role is to assist clients—including tour operators, travel agencies, and end customers—with their inquiries, liaise with suppliers, and manage bookings in alignment with the standards and procedures of the Operations Department. The goal is to address client needs efficiently and effectively.

Key Responsibilities

• Engage with callers in a professional and enthusiastic manner, representing HBX Group with excellence.
• Provide accurate and helpful information in response to client inquiries.
• Document all call activity clearly and accurately in the Back Office system.
• Respond promptly and precisely to o...